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Shop Policies

thank you for checking us out! please read shop policies below and 'contact us' if you have ANY questions! xoxo

► default sizing for handmade bracelets is Medium. please include wrist size (S,M,L) in notes at check out. EASY PRECISE SIZING: wrap a string around wrist, or drape around neck, at the comfortable size for you. then compare to a ruler. I ask this to make sure your piece is ready to rock.

► all vintage item sales are final. some items may not have a size listed, or the sizing may be off - i flat measurements are always listed in the item information to ensure the correct fit. damages are listed in item info and/or item photos.

► if your purchase is being sent as a gift and you would like to include a note to the recipient, I will be happy to do so. please 'contact us' with your request and order number. (all purchases, gift or not, are sealed and specially wrapped.)

► if you would like your purchase expedited, please notify me BEFORE time of purchase so I can adjust the shipping fee.

► custom jewelry orders are always welcome. please 'contact us' with your request and we will happily discuss your idea with you. please allow extra time if piece is made to order/custom.

► cloudnine boutique is not responsible for lost or stolen packages.

► all handcrafted pieces are made with the best effort for durability and strength. we are happy to fix or replace anything (case by case), however, there are no refunds. depending on case, shipping may be required.

► policies valid as long as we are in business.